Refund and Returns Policy

At Freshseruys, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we’re here to help. Please read our Refund and Returns Policy below for more information.

1. Returns Eligibility

• You may return most new, unopened items within 30 days of delivery for a full refund.
• To be eligible for a return, items must be in their original condition and packaging, unused, and undamaged.
• Some items, such as personal care products or custom-made products, may not be eligible for return. Please check the product details for any exceptions.

2. How to Return an Item

• To initiate a return, please contact us at [email protected] or call us at +1 815-631-6629 to request a Return Authorization Number (RAN).
• Once you receive the RAN, securely package the product and send it back to us with the RAN clearly written on the package.
• Please retain your proof of return shipment for tracking purposes.

3. Refund Process

• Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method used at checkout. Please note that it may take a few extra days for the refund to reflect in your account, depending on your bank or payment provider.

4. Non-Refundable Items

• Some products are non-refundable, such as:
  • Perishable goods (e.g., food items)
  • Items with a broken seal, such as cosmetics or personal care products
  • Customized or personalized products
  • Gift cards and downloadable software or digital items

5. Shipping Costs

• Shipping charges are non-refundable unless the return is due to an error on our part (e.g., defective or wrong item received).
• Customers are responsible for the return shipping costs unless the item is defective or was sent in error.

6. Exchanges

• If you wish to exchange an item for a different size, color, or product, please contact us at [email protected] to arrange the exchange.
• If the exchange involves a higher-priced item, we will charge the difference and provide instructions for the payment. If the exchange is for a lower-priced item, we will issue a refund for the price difference.

7. Defective or Damaged Items

• If you receive an item that is defective or damaged during shipping, please contact us immediately at [email protected]. We may ask for photos of the damage or defect for verification purposes.
• We will provide a full refund or send you a replacement item, based on your preference, at no extra charge.

8. Canceling an Order

• If you wish to cancel your order, please contact us within 24 hours of placing the order. After 24 hours, your order may have already been processed, shipped, or prepared for shipment, in which case our standard return policy will apply.

9. Contact Us
For any questions or concerns regarding returns, refunds, or exchanges, please contact us:

• Email: [email protected]
• Phone: +1 815-631-6629
• Address: 2661 North Rd, Kronenwetter, WI 54455, United States

Thank you for shopping at Freshseruys! We value your business and aim to ensure a smooth and positive experience with every order.